Unable to purchase Roblox Premium through Microsoft

Dxd8C 5 Reputation points
2025-02-08T11:19:23.4133333+00:00

Hello microsoft support team,

For the past 1-2 weeks, I have been unable to purchase Roblox Premium through Microsoft. I have also seen other posts regarding this same issue, with some being way older than mine. However, I am yet to receive an answer or support. Everytime when I try to purchase premium it brings up this white screen; before it used to show "Just a moment.." then after bring up the payment methods but now it won't I've been trying but I still no answers. IMG-20250208-WA0000

Has there been a fix to this issue?

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  1. Nathan Roberts (SN) 1,006 Reputation points Volunteer Moderator
    2025-02-08T11:29:27.46+00:00

    Hey there, Dxd8C

    If you are having issues purchasing content on the Microsoft store, please post this question on the Microsoft Community here: https://answers.microsoft.com/en-us/windows/forum

    Please select the option to ask a question found above the thread listings

    User's image

    The community over there should be able to offer some troubleshooting steps to resolve this problem you are facing.

    It may also be worth contacting Roblox support via this link for them to be able to help you. To reach out to their support team, please use the following link: https://en.help.roblox.com/hc/en-us/articles/208448546-Contact-Us

    As this question is off topic here, I will update the tags in this question to not monitored.

    Hope you can get this problem resolved,
    Nathan

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