Unable to purchase Roblox Premium through Microsoft

Question

Hello microsoft support team,

For the past 1-2 weeks, I have been unable to purchase Roblox Premium through Microsoft. I have also seen other posts regarding this same issue, with some being way older than mine. However, I am yet to receive an answer or support. Everytime when I try to purchase premium it brings up this white screen; before it used to show "Just a moment.." then after bring up the payment methods but now it won't I've been trying but I still no answers.

Has there been a fix to this issue?

Answer 1

Hey there, Dxd8C

If you are having issues purchasing content on the Microsoft store, please post this question on the Microsoft Community here: https://answers.microsoft.com/en-us/windows/forum

Please select the option to ask a question found above the thread listings

The community over there should be able to offer some troubleshooting steps to resolve this problem you are facing.

It may also be worth contacting Roblox support via this link for them to be able to help you. To reach out to their support team, please use the following link: https://en.help.roblox.com/hc/en-us/articles/208448546-Contact-Us

As this question is off topic here, I will update the tags in this question to not monitored.

Hope you can get this problem resolved,
Nathan