how to reschedule my pl 400 exam , from Pearson VUE i'm attended the exam but they closed my exam

Question

i'm attended the exam with Pearson VUE i.e., pl 400 Microsoft power platform certification. when i were going to start the exam proctor asked me identity so i have provided PAN card, but that was no clarity may be , so proctor asked to provide any other identity so told to wait for 1 min i will bring my passport. so i went for that passport and came back. then when i checked back my system proctor closed my exam and i cant able open again. even i came less then 1 min only, why she closed the exam i don't know.

so on this issue i'm connected with Pearson VUE support team. they suggested as below.
Thank you for contacting Pearson VUE.

We understand your concern and sincerely apologize for any inconvenience caused. After reviewing the details of Case <PII removed>, it appears this case was created for security purposes.

Due to the security irregularities detected, we must inform you that any future exams will need to be taken in person at a designated test centre. This measure ensures the integrity and fairness of the examination process.

We are unable to provide additional details regarding this matter. For further assistance, we kindly recommend contacting [Microsoft directly]. You may reference your case ID with them <PII removed> which has the necessary details.

Pearson VUE. team suggested to connect with Microsoft directly. So could you please check on this and please reschedule the exam.

PFB details of mine.

<PII removed>

Answer 1

Hi Sreepathi,

You need to ask question in Microsoft Credentials forum. A support moderator over there will assist you with this. To ask your question you may use link below:

https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP