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Hello,
I have 3 email addresses in Outlook 365 (desktop client). One of them is an "Outlook.com" address, then I've got a Yahoo address, and lastly, a custom domain email address from Google. The Google email address doesn't show the reply or forward icons - but others, such as attachments, importance, and flags, do show.
Obviously, as other icons are visible (and I checked columns settings under the View tab, just in case), it's not that. I've reset the column view and the master 'Reset View' under the View tab. 'Show as Conversations' is checked. Reply icons are still not present when expanding email conversations in the inbox. I've repaired my Outlook 365 installation. I've messed with the width of the inbox column. I've updated Windows. I've updated Office. I don't know what else to do. This has been a source of frustration for weeks.
Note: this has been an on- and off-again problem with the Outlook.com email address I use as well - for months. It's currently working, but I kind of expect it to stop working again soon.
I use Outlook 365, Windows 11 - and I do not use the "New Outlook". (Don't like it.)
As with most, I rely heavily upon that icon to know at a glance if I've replied to an email. Please let me know what my troubleshooting options might be.
Thank you!
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Hi @Andakat ,
Welcome to our forum!
According to your description, i understand that you have configured Gmail account in your Outlook and replied to the Gmail received email, the reply icon is not displayed, right? If so, does this issue occur recently? If so, have you done any specific operations before that?
In order to further confirm the issue, please change to another computer to check if the issue persists.
That is indeed the case! I just recently obtained the custom Gmail address and configured it in Outlook, and it's been like this since. To be clear, this has also happened with my Outlook.com email address that was already in Outlook, but that one happens to be displaying reply icons (as of right now, anyway) - but it has had this issue in the past.
So. I just loaded the email address into Outlook on another computer - and you had the correct suspicion - it works. What??! Why won't it work on my laptop then?
Thank you for looking into it!
OK. Now for the weirdest part. Installing it on the other computer and testing the reply function has somehow 'made it work' on my laptop now. What. The. *&^%. All's well that ends well, though, I guess. Thank you for your suggestion that somehow prompted the icons to show on my laptop! Appreciate it.
Okay - for whatever weird reason, the reply icons are working on my laptop now. Right after I tested the other PC, I came back to my laptop, and voila - there they are. It's as if Outlook feared the competition from another PC or was prompted into working properly somehow. I don't know - it's a mystery - but it's working, so thank you for the suggestion which somehow appears to have made it work! So weird. But thanks!
Hi @Andakat ,
Glad to hear this issue has been resolved!
Thanks for the sharing.
However, due to a recent update in forum policy, the question author now is not able to accept their own answers.
So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.
Issue:
Reply / Forward Icons Not Showing // Outlook 365 for Desktop
Solution:
Right after OP tested the other PC, OP came back to my laptop, and voila - there they are.