Windows 11 build 24 H2 issue with RDP, user login freezed

Question

Hi,

Many our users have a issue with RDP under Windows 11 24 H2 version. If you try to connect per RDP to the Windows 11 machine, you see your login user and it freeze

The build version is

regards

Answer 1

Hello,

Thank you for posting in Q&A forum.

To further troubleshoot this issue, please kindly try below steps:

1.Please kindly connect to the server via another user account and check if issue persists.

2.Open RDP client, on the homepage, click on dropdown of section "Computer" above "User name" and delete the saved server connection to clear the connection. Manully put in the computer IP address and connect to it again.

3.Open Event Viewer and navigate to Applications and Services Logs > Microsoft > Windows > TerminalServices-RemoteConnectionManager > Operational and see if there's any error for the remote session.

4.Press "WIN+R", enter "services.msc" to open service manager and restart "Terminal Services" and check issue persists.

To help other customers who may be facing the same issue, please don't forget to vote if the reply is helpful.

Best Regards

Zunhui

Answer 2

Hi,

Thank you for your replay. All the steps you mention, I did try. Nothing help