Request to Reset Microsoft Online Services Password

Question

Does anyone know what roles must be assigned to a admin user to get notification from Request to Reset Microsoft Online Services Password service when a user resets a password.

Currently we get a notification to a user who has below roles:

I want to change the user the notification goes to but I cant find any documentation from MS to say what roles must be assigned.

Thank You.

Answer 1

Hello @Dipen ,

Thank you for reaching out Microsoft Q&A.

I Understand you want to know what roles must be assigned to a admin user to get notification from Request to Reset Microsoft Online Services Password service when a user resets a password.

Helpdesk Administrator role or Password Administrator role or Global Administrators Can be notified.

1. If the Helpdesk Administrator role or Password Administrator role is assigned, administrators with these roles are notified.
2. If no Helpdesk Administrator or Password Administrator is assigned, then administrators with the User Administrator role are notified.
3. If none of the previous roles are assigned, then the Global Administrators are notified.

For more additional information follow: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-sspr-customization#default-email-behavior

Hope this helps. Do let us know if you any further queries.

---

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.