Accessing my Microsoft Office Exam Certificate

Question

I recently passed a Microsoft Office Specialist Exam for Excel 365 & 2019. Whenever I try to view my certificate to download, however, no certificate or badge pops up to view or download. I received and inputted my temporary certification ID and access code, but I cannot view or download the exam certificate.

Answer 1

Microsoft Certification Program is supported on their own forums. I'd logon here with same credentials used for testing
your Microsoft Certification dashboard

and if not found you can request help with profile linking / merge in dedicated forums here. (Participate\Ask A Question)
Certification Profile/Certification Dashboard
Certification Profile/Incorrect/Missing Information
Certification Profile/MCID Assistance
Certification Profile/Account Linking

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