We're unable to validate your phone number

Question

For a project we need access to the notification hub on short term. During signup we need to verify by phone. We have dutch fixed and mobile phones. (+31 as country code). I tried every option in the number field, but nothing seems to work. Even different phonenumbers (fixed an mobile, text an call) . What can I do?

Answer 1

Hi @Jelle van der Meulen ,

if you have problems with the phone validation in the Azure Account creation process please take a look here: Identity verification by phone

Here are some additional information:

You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.

• A Voice-over-IP (VoiP) phone number can't be used for the phone verification process
• Check that your phone can receive calls or SMS messages from a United States-based telephone number.
• Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
• If your phone doesn't receive text messages (SMS), try the Call me option.

Source: No verification text message or phone call

Make sure to select the right country code in the drop-down and enter the phone number without the country code.

One option might be to call Microsoft's Global Support: Global Customer Service phone numbers

Maybe they are able to help.

Another option might be to give it a try with using a smartphone or a different device and a "private/incognito window" of the browser to get the registration/validation done.

I've noticed a couple of questions/threads related to this issue in the past. But none of them gave an answer how to fix this or if it was fixed at all.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

Hello @Jelle van der Meulen,

Thank you for sharing the details over email.

To address the issue, we contacted our support team and raised a ticket with the Azure Subscription/Account Review team.

A support engineer from the Account Review team will unblock your phone number, allowing you to sign up for a new Azure tenant.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".