This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 54%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Trying to add a new identity to a Trusted Signing Account.
We received the email asking for more documentation and provided it immediately.
It's now stuck in Identity Validation for a week with a "Pending Email Verification" at the top of it.
We got the first email, but that's it. The team never triggered the second.
Last time we had to do this, we were able to submit a support ticket to get it unstuck. (I think the only way you can do identity validation is by having a support engineer reach out to that team.) As of a week ago, I can no longer submit tickets and have to post in the public forum first.
Should I post all my secure identity details here to get this process unstuck?
Hello @Sildri Silentcrest,
Thank you for posting your query on Microsoft Q&A.
We would like to check on your request and have asked for a few details in a private message. Please review it and share the required information so we can proceed with your request.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 48%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
@Raja Pothuraju I am having the same problem with my account. Can you please assist
Hello @Maxine Jade Underwood,
I recommend creating a new thread on the same Q&A forum with as many details about your issue as possible. This will ensure better visibility within the community.
Please create a new Q&A post at Microsoft Q&A and select the Azure Trusted Signing tag when submitting your question.