Sync unavailable since latest windows update for offline use of a shared folder, please help!!!

Question

Sync unavailable since latest windows update for offline use of a shared folder, please help!!!

BrentH 5

I use one drive between 3 of my own pc's. and sync is gone for shared folders since windows made an update recently. completely unacceptable. please fix this. Sync is gone on desktop PC, laptop, and a tablet Grrrrrrrrr.

Emi Zhang-MSFT 30,051 Reputation points Microsoft External Staff

2025-03-03T02:09:04.9166667+00:00

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Mamunur Rashid 0 Reputation points

2025-05-24T05:17:13.2366667+00:00

Hey Microsoft Team ,
Tried to use Office 365, I tried uninstalling and reinstalling as well, and restarting almost 30 times.

since Office 365 made an update recently. after that OneDrive can't access properly . please fix this.

1 answer

Your answer

Emi Zhang-MSFT 30,051 Reputation points Microsoft External Staff

2025-03-03T02:09:04.9166667+00:00

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Mamunur Rashid 0 Reputation points

2025-05-24T05:17:13.2366667+00:00

Hey Microsoft Team ,
Tried to use Office 365, I tried uninstalling and reinstalling as well, and restarting almost 30 times.

since Office 365 made an update recently. after that OneDrive can't access properly . please fix this.

Answer 1

Tasadduq Burney 8,956 Volunteer Moderator

Hello,

If OneDrive sync for shared folders stopped working after a Windows update, try these steps:

Reset OneDrive: Open Run (Win + R) → type:
```
   
   %localappdata%\Microsoft\OneDrive\OneDrive.exe /reset
```
Press Enter, then restart OneDrive from the Start menu.
Re-add Shared Folders: Go to OneDrive Online, navigate to Shared → Right-click the folder → Select Add Shortcut to My Files. This forces a resync.

Check Windows Credentials & Sync Settings: Open Settings → Accounts → Access work or school → Disconnect and re-add the account. Also, ensure sync is enabled in OneDrive settings under Accounts > Choose folders.

If the issue persists, try updating OneDrive manually or rolling back the Windows update.

✨ Please Upvote and Accept the Answer if it helps! ✨

Thanks & Regards,

Tasadduq Burney

(Microsoft MVP & MCT)

(Azure 15x)

BrentH 5 Reputation points

2025-03-03T02:24:27.5633333+00:00

Hi there, I tried this, I tried updating windows, I tried uninstalling and reinstalling as well, and restarting about 50 times.

getting real tired of always trying to figure out how to make one drive work for the next month. That being said, I resolved my issue by migrating my shared data over to Google Drive, so far so good.

I just don't understand why onedrive has always been so quirky and difficult to use for a cloud base service. so did your answer work? no, something has been changed yet again in onedrive and it seems allot of people are having the same issue since beginning of february.

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Sync unavailable since latest windows update for offline use of a shared folder, please help!!!

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