Random "Crash" Producing No Minidump

Question

System seems to be kicking back to log in page randomly. This will close anything that was open. This has happened with a game open, but it has also happened with just firefox open.

No Blue Screen just back to log in screen

System set up to create small dump file at %SYSTEM_ROOT%/Minidump
No such folder is present in the C drive (which is the drive my Windows is installed on)
Memory dump file in the system root hasn't had a change since March of last year

I am on a custom build that has been running since about May of 2021

I am unsure of how to proceed in finding the root issue here, and any insight would be appreciated.

Answer 1

Hello,

Here are some troubleshooting steps you can try:

1. Check Event Logs

• Open the Start Menu and type "Event Viewer" in the search bar.
• Launch Event Viewer from the search results.
• Expand the "Windows Logs" section in the left-hand pane.
• Select "System" to review system-related logs for any errors or warnings around the time the issue occurs.

2. Check for Windows Updates

Ensure your system is up to date with the latest updates:

• Open Settings from the Start Menu.
• Navigate to "Update & Security" and select "Windows Update".
• Click "Check for updates" and install any available updates.

3. Update Drivers

Outdated or corrupted drivers can cause system instability:

• Open Device Manager by right-clicking the Start Menu and selecting "Device Manager".
• Expand each category and right-click on the devices to select "Update driver".
• Choose "Search automatically for updated driver software".

4. Check for Software Conflicts

Sometimes, third-party software can cause conflicts:

• Boot into Safe Mode and see if the issue persists. If it doesn't, a third-party application might be the cause.
• Uninstall any recently installed software that might be causing the issue.

Best Regards,

Hania Lian

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