When I run the Synchro 4D Pro application on my system it crash randomly.

Question

When I run the Synchro 4D Pro application on my system it crashes randomly. When I reviewed dmp file on WinDbg for troubleshooting to dmp I received the below reason for failure: 
FAILURE_BUCKET_ID:  BREAKPOINT_80000003_hoops.dll!Unknown

I have updated graphics card and update system as well but application still crashing.

Answer 1

Hello,

According to the information you provided, we recommend you try the following steps:

1. Run System File Checker (SFC): Open Command Prompt as an administrator and run sfc /scannow to check for and repair corrupted system files.
2. Use DISM Tool: Run DISM.exe /Online /Cleanup-image /Restorehealth in Command Prompt to repair the Windows image.
3. Check for Malware: Perform a full system scan using your antivirus software to rule out malware as a cause.
4. Check Event Viewer: Look for more details in the Event Viewer to identify any specific issues related to the error.

Best Regards,

Hania Lian

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.