Hello,
This issue may be caused by network configuration issues, firewall settings, etc. You can refer to the following steps to troubleshoot:
- First, make sure that both PCs are on the same network and can communicate with each other. You can try to ping the target PC by opening a command prompt on the source PC and entering [IP address of the target PC]
If ping fails, there is a network connection problem.
- On both PCs, make sure network discovery and file sharing are enabled:
Open Control Panel > Network and Sharing Center > Advanced Sharing Settings.
Under the Private* network profile, turn on Network discovery and File and Printer Sharing.
- Open Control Panel > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall. Make sure File and Printer Sharing for Private and Public Networks is checked.
Best Regards
Zunhui