Can't share file from File Explorer to Outlook (new)

Question

Can't share file from File Explorer to Outlook (new)

TTran 30

In Windows File Explorer
Right click a Pdf file (or .Zip file), and click Share
Choose Outlook

New outlook windows open and showing the file can't be attached.
Is this a known bug, and can anyone help resolve it? User's image

SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2025-03-19T09:18:58.19+00:00

Hi @TTran ,

Could you please confirm if your question has been answered by replies above or you are still looking for any help? Just checking in to see if you had a chance to see the below answer. To help the community find the right answers, please do mark the post which was helpful by clicking on Accept Answer.

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SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2025-03-19T09:18:58.19+00:00

Hi @TTran ,

Could you please confirm if your question has been answered by replies above or you are still looking for any help? Just checking in to see if you had a chance to see the below answer. To help the community find the right answers, please do mark the post which was helpful by clicking on Accept Answer.

Answer 1

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @TTran ,

Welcome to forum!

Based on my test, i can attach the pdf file with content to new Outlook successfully but not the empty pdf file. Please check if the pdf file is empty. On the other hand, you can try to attach other pdf files to check if there're any differences.

Hope to help you!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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TTran 30 Reputation points

2025-03-05T01:15:22.0133333+00:00

Hi Christy,
The pdf files were not empty, they opened fine with proper content in Adobe Pdf.
And this issue is also happening with .ZIP files too.
Sharing pdf or zip files working fine in other app such as WhatsApp windows, but not Outlook (new).

Microsoft Outlook Version: 1.2025.219.400 (Production)Client Version: 20250221002.19

WebView2 Version: 133.0.3065.92 (Stable)

Session ID: 6c660683-8b77-9f46-a14a-3806ded738ae

My windows version:
Edition Windows 11 Pro

Version 24H2

Installed on ‎9/‎02/‎2025

OS build 26100.3194

Experience Windows Feature Experience Pack 1000.26100.48.0
TTran 30 Reputation points

2025-03-05T01:16:29.52+00:00

https://www.reddit.com/r/Office365/comments/1izaqbj/outlook_new_cant_share_files_via_email_the/

Looks like other people run into the same issue to and this is quite recent.
TTran 30 Reputation points

2025-03-05T01:17:19.99+00:00

Other people also run into this issue recently
https://www.reddit.com/r/Office365/comments/1izaqbj/outlook_new_cant_share_files_via_email_the/
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2025-03-07T09:33:37.5+00:00

Hi @TTran ,

Thanks for your repy!

Based on my test, i can reproduce the issue as you mentioned. At present, what I can do for you is to submit feedback for your request and I have post here, and you could vote for it. If you have any suggestions or ideas, it's suggested that you could post here. Hope Microsoft will notice this in the future.

As a workaround, you can create a new email and drag and drop the PDF into a new email to attach it.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2025-03-10T09:02:41.3033333+00:00

Hi @TTran ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2025-03-31T09:40:24.8166667+00:00

Hi @TTran ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

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Can't share file from File Explorer to Outlook (new)

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