Outlook email is not sending or receiving for hours

Question

Outlook email is not sending or receiving for hours

Ki Stulberg 0

Hi,

I have three Gmail accounts. Suddenly one of my Gmail accounts has stopped sending and receiving email for hours. This started Saturday morning and then at around 4p send and receive started again and I received all the messages from the morning and any messages I sent were delivered. Then the cycle started all over again. I have four Apple products - A Macbook, an iPad, an iMac and an iPhone. This issue is not happening on my iPhone, but is consistent across the other three products. My two other gmail accounts are working fine. I have spent hours googling solutions and nothing works. Please help!

Thank you!

I sent this question to the Microsoft Community and the one responder recommended:

Dear Ki Stulberg

Thank you for using Microsoft products and posting in the community.

Based on your description, I know you're also having problems with gmali email reception.

Suddenly one of my Gmail accounts has stopped sending and receiving email for hours. This started Saturday morning and then at around 4p send and receive started again and I received all the messages from the morning and any messages I sent were delivered.

I think you can contact outlook.com support based on the image below and have them help you troubleshoot if the problem is coming from the server.

Also, I think your problem can be solved by deleting the current configuration and then reconfiguring it, but I would suggest that you contact the staff at outlook.com first, deleting the current configuration may result in some missing log files.

Ki Stulberg 0 Reputation points

2025-03-11T15:32:28.1933333+00:00

Thank you for your response. In answer to your questions, I am able to send and receive emails using my Gmail account on the web. And thank you for mentioning that because I had not thought about that as an additional way of accessing my email. I have the latest version of Outlook - and just to reiterate, I am able to access my other gmail accounts on all my devices. One thing I didn't mention is that this email is my gmail that I use for my business and is set up as my name@business name.com. I don't think that makes a difference, but just in case I am mentioning it. I have tried everything you mentioned. Prior to contacting you, I have spent hours scouring the web to try to find answers and none of the recommendations solved the problem. When I inquired with the Outlook community the one response I received suggested this action: "Also, I think your problem can be solved by deleting the current configuration and then reconfiguring it, but I would suggest that you contact the staff at outlook.com first, deleting the current configuration may result in some missing log files." Should I go ahead and do this? Thank you.
Ki Stulberg 0 Reputation points

2025-03-11T15:34:07.2733333+00:00

And one more thing ... when I send an email I get the message that it has been sent, but it isn't received until all the other emails messages are received.
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2025-03-28T07:38:05.18+00:00

Hi @Ki Stulberg

Just wanted to check if the answer shared below helped. If it helped, hope you will consider "Accept the answer" as it would be helpful to others in the community as well.

1 answer

Your answer

Ki Stulberg 0 Reputation points

2025-03-11T15:32:28.1933333+00:00

Thank you for your response. In answer to your questions, I am able to send and receive emails using my Gmail account on the web. And thank you for mentioning that because I had not thought about that as an additional way of accessing my email. I have the latest version of Outlook - and just to reiterate, I am able to access my other gmail accounts on all my devices. One thing I didn't mention is that this email is my gmail that I use for my business and is set up as my name@business name.com. I don't think that makes a difference, but just in case I am mentioning it. I have tried everything you mentioned. Prior to contacting you, I have spent hours scouring the web to try to find answers and none of the recommendations solved the problem. When I inquired with the Outlook community the one response I received suggested this action: "Also, I think your problem can be solved by deleting the current configuration and then reconfiguring it, but I would suggest that you contact the staff at outlook.com first, deleting the current configuration may result in some missing log files." Should I go ahead and do this? Thank you.
Ki Stulberg 0 Reputation points

2025-03-11T15:34:07.2733333+00:00

And one more thing ... when I send an email I get the message that it has been sent, but it isn't received until all the other emails messages are received.
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2025-03-28T07:38:05.18+00:00

Hi @Ki Stulberg

Just wanted to check if the answer shared below helped. If it helped, hope you will consider "Accept the answer" as it would be helpful to others in the community as well.

Answer 1

SokiGuo-MSFT 31,551 Microsoft External Staff

Hi @Ki Stulberg

Welcome to our forum!

For better research, please provide more details about this case:

Can your Gmail account send and receive emails on the web?

What is your version of Outlook desktop client? Make sure to update to the latest version.

Is there anything changing in the Outlook client when this issue occurs? For example, error prompts, stuttering, etc.

Here are a few steps you can take to resolve the issue:

I can't send or receive messages in Outlook - Microsoft Support

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If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff

2025-03-07T06:20:16.3+00:00

Hi @Ki Stulberg

Did you need any more help with this question? If not, could you please mark "Accept Answer" on the appropriate answer so other users can reference it? And, if you have any further questions do let us know.

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Outlook email is not sending or receiving for hours

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