How to recover a mail adress hacked

Question

Hello Everybody,

Hope you are doing well.

I need help to recover my mail adress hacked 4 days ago.

I already try to complete the "recover form" but that doesn't work because I set up the double check process.

Please if you have any contact of real person to explain my problem or really interesting tips to find a solution I will be very grateful.

Best regards

Pierre

Answer 1

Hi @Pierre MARTIN ,

Welcome to our forum!

Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. Based on my research, i found that we can refer to this article to recover a hacked or compromised Microsoft account: How to recover a hacked or compromised Microsoft account.

If you are using an Outlook.com, it's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.

Hope to help you!

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Answer 2

What evidence do you have that your account was hacked? If you had multifactor authentication enabled, that shouldn't have been possible unless you allowed the foreign access inadvertently.