MFC-J5855DW Brother MFC

Question

Since updating to Version 24H2, I am unable to install the complete software installation for our MFC.

Matters not, Windows 10 or 11, with this version we cannot install software or scan ...period. After contacting Brother, they quickly advised it was a Windows version issue.

We need a fix ASAP!

Answer 1

Hello Patrick Corrigan,

Thank you for posting in Q&A forum.

Here are some potential solutions and workarounds based on the information I found that you can try:

1. Some users have reported success using the "Windows Scan" app from the Microsoft Store as a temporary workaround. This app can detect the scanner and allow you to scan documents.

You can download it from link here: Windows Scan - Free download and install on Windows | Microsoft Store.

2. Brother has acknowledged this issue and may provide updates or patches. Check their support page for any new drivers or solutions.
3. Uninstall the current Brother drivers and software completely. Download the latest drivers from the Brother website and reinstall them.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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