How to send automated response in a shared Inbox

Question

I need to send an automated response to the shared inbox - how do I do that

Answer 1

Hi @McCormick, Celeste ,

Welcome to our forum!

Do you mean that you want to set automated response for the shared mailbox?

If so, we need to add the shared mailbox to your outlook client as a separate account. Please refer to the following steps: 1.File>Info>Add account.

2.Enter Name and shared mailbox address>click Next.

3.A very critical step: in the pop-up window for entering the password, do not enter the password, and click "sign in with other account" below.

4.Log in as an account with shared mailbox permission. 5.Shared mailbox configuration succeeded and remember to restart Outlook.

Then confirm the account selected above is your shared mailbox and then click Automatic Replies.

Hope the above help!

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