Azure - MFA Method details moved or hidden for Authentication Administrators role

Nicola Swan 20 Reputation points
2025-03-07T09:50:15.9833333+00:00

Our helpdesk team have been assigned the Authentication Administrator roles in Azure to allow them to update MFA methods for our users who call in for help.

Recently the view has changed, and hides details like registered phone numbers, or puts them under the "non useable methods" fields, despite that being their default method for completing MFA.

Has anyone else seen this issue before, or is experiencing it now? What is the solution to revert back to a previous view where all methods registered were listed, whether they were used or not?

We have made no changes to our MFA settings for the institution, so unsure where this change came from without any notification.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Harshitha Eligeti 4,385 Reputation points Microsoft External Staff Moderator
    2025-04-03T16:56:31.24+00:00

    Hello @Nicola Swan, @Renno East, @Michael7140hz, @PhilChaney-5005, @BrianBear, @Fedeles, Catalin,
    Multiple customers reported this issue through support tickets. We worked closely with our engineering team to address the behavior, and a fix has now been released. I tested this in my tenant and can confirm that when an authenticator administrator user checks a user's authentication methods, the phone number method now appears under "Usable authentication methods."

    I request you to test this again and let me know if the issue persists. If so, I will follow up with our PG team for further investigation.

    2 people found this answer helpful.

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