How to fix "unable to send message at this time" in Outlook web based (@live.com)

Question

How can I fix my "unable to send" block I'm getting with my Outlook Web account?

One of the emails that I am trying to send to my usual group has two attachments that are well below the 10MB limit.

Answer 1

The "unable to send message at this time" error in Outlook Web can occur for several reasons, even if your attachments are below the 10MB limit. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check Internet Connection: Ensure that you have a stable internet connection. A weak connection can prevent messages from being sent.
2. Clear Browser Cache: Sometimes, clearing the cache and cookies of your web browser can help resolve issues with web applications.
3. Disable Browser Extensions: Certain browser extensions can interfere with web applications. Try disabling them temporarily to see if it resolves the issue.
4. Try a Different Browser: If the problem persists, try accessing Outlook Web from a different web browser to see if the issue is browser-specific.
5. Check for Service Outages: Occasionally, there may be service outages affecting Outlook. You can check the Microsoft service status page for any reported issues.
6. Review Email Content: Ensure that the email content does not violate any policies or contain any elements that might trigger spam filters.

If these steps do not resolve the issue, it may be beneficial to contact Microsoft support for further assistance.

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References:

• Error when adding a large attachment in Outlook on the web