Get message (interactive windows station required) when trying to update of load printer drivers. windows 11

Question

When trying to update printer drivers or load drivers from printer manufacture the message (interactive windows station required) appears, this happened after upgrading to windows 11. I have run all the DISM and sfc fault finding program no errors, Health program says all ok. I disabled virus programs , so far nothing has changed the message or has allowed me to load or update printer drivers. Windows trouble shooting programs also says no faults. Sure would like a solution.

Answer 1

Hello pete becker,

Thank you for posting in Q&A forum.

Here are a few steps you can try to troubleshoot this problem:

1. Run Printer Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.

• Click on Additional troubleshooters and select Printer.

• Run the troubleshooter and follow the prompts to see if it can identify and fix the issue.

2. Check Printer Spooler Service:

• Press Win + R, type services.msc, and press Enter.

• Locate Print Spooler in the list of services.

• Right-click on Print Spooler and select Restart.

• Ensure that the Startup type is set to Automatic.

3. Install Drivers in Compatibility Mode:

• Download the latest printer drivers from the manufacturer's website.

• Right-click on the driver setup file and select Properties.

• Go to the Compatibility tab and check the box for Run this program in compatibility mode for.

• Select Windows 10 from the dropdown menu and click Apply, then OK.

• Run the setup file to install the drivers.

4. Use Device Manager:

• Press Win + X and select Device Manager.

• Expand the Printers section, right-click on your printer, and select Update driver.

• Choose Browse my computer for drivers and navigate to the folder where you downloaded the drivers.

• Follow the prompts to install the drivers.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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