Windows VM server 2016 crashing after updates are applied.

Question

Hi,

Can someone please help/advise.

We have 2 VM's but have updates ready to be installed, these are -

KB5054006 Servicing stack update & KB5053594 Cumulative Update for Windows, every time we apply these updates and restart the VM's they are stuck in a state. The words Hyper v appear on screen with a white circle to look like its loading back up but it never loads up and we have to restore the VM,'s for the last checkpoint.

This has happened twice now, i did do some googling on the updates themselves but there appears to be no known errors?

Do the updates need to be install manually is that the problem?

I can really check the event log as the server doesnt boot when the updates are applied there isnt anything much to check.

Thanks

Answer 1

Hey there,

It sounds like you're dealing with a frustrating issue where your VMs get stuck after applying updates. Since you've had to restore from a checkpoint twice, it's definitely worth troubleshooting before trying again.

A few things you can try:

1️⃣ Boot into Safe Mode and Uninstall the Updates Since the VMs are stuck, you can try forcing them into Safe Mode:

• Open Hyper-V Manager, right-click the VM, and go to Settings > Firmware.
• Move the DVD drive to the top (if available) and boot into Windows Recovery.
• Try Safe Mode with Networking, then uninstall the updates from Control Panel > View Installed Updates.

2️⃣ Manually Install Updates Instead of Using Windows Update Sometimes, manually installing updates avoids issues.

• Download the updates directly from the Microsoft Update Catalog.
• Install them via PowerShell using:

    
    wusa C:\Path\to\update.msu /quiet /norestart
  

  • Restart manually afterward.

3️⃣ Check Hyper-V Integration Services If these VMs are running on a Hyper-V host, outdated Integration Services could be the culprit.

• Run this in PowerShell to check:

    
    Get-VMIntegrationService -VMName "VMName"
  

• If outdated, update using:

    
    Install-WindowsFeature -Name Hyper-V-Tools -IncludeAllSubFeature
  

  • Restart the VM and try updating again.

4️⃣ Check VM Generation Type

• If the VMs are Generation 2, try disabling Secure Boot in VM Settings > Firmware and see if that helps.

5️⃣ Try Installing Updates Separately

• Restore the VM again.
• Install KB5054006 (Servicing Stack Update) first, restart, then install KB5053594 (Cumulative Update).

6️⃣ Check for Stuck Windows Services Before updating again, try stopping Windows Update services with:

net stop wuauserv
net stop bits

Then restart the VM and try updating.Hey there,

It sounds like you're dealing with a frustrating issue where your VMs get stuck after applying updates. Since you've had to restore from a checkpoint twice, it's definitely worth troubleshooting before trying again.

A few things you can try:

1️⃣ Boot into Safe Mode and Uninstall the Updates
Since the VMs are stuck, you can try forcing them into Safe Mode:

• Open Hyper-V Manager, right-click the VM, and go to Settings > Firmware.
• Move the DVD drive to the top (if available) and boot into Windows Recovery.
• Try Safe Mode with Networking, then uninstall the updates from Control Panel > View Installed Updates.

2️⃣ Manually Install Updates Instead of Using Windows Update
Sometimes, manually installing updates avoids issues.

• Download the updates directly from the Microsoft Update Catalog.
• Install them via PowerShell using:

    
    wusa C:\Path\to\update.msu /quiet /norestart
  

  • Restart manually afterward.

3️⃣ Check Hyper-V Integration Services
If these VMs are running on a Hyper-V host, outdated Integration Services could be the culprit.

• Run this in PowerShell to check:

    
    Get-VMIntegrationService -VMName "VMName"
  

• If outdated, update using:

    
    Install-WindowsFeature -Name Hyper-V-Tools -IncludeAllSubFeature
  

  • Restart the VM and try updating again.

4️⃣ Check VM Generation Type

• If the VMs are Generation 2, try disabling Secure Boot in VM Settings > Firmware and see if that helps.

5️⃣ Try Installing Updates Separately

• Restore the VM again.
• Install KB5054006 (Servicing Stack Update) first, restart, then install KB5053594 (Cumulative Update).

6️⃣ Check for Stuck Windows Services
Before updating again, try stopping Windows Update services with:

net stop wuauserv
net stop bits

Then restart the VM and try updating.

Take care of these thing before updating:

• First, try Safe Mode and remove the updates.
• If that works, install them one at a time manually.
• If it still fails, check logs in Hyper-V Manager or try booting into Windows Recovery Mode.

Answer 2

Hello,

Thank you for posting in Microsoft Q&A.

Based on the description, I understand your question is related to update cause issue.

Go to Settings > windows update > update history, find KB5053594 and uninstall it.

I checked the update website, currently there is no such known issue published, keep an eye on Windows Update for any patches or updates that might address this issue. Microsoft often releases follow-up updates to fix problems introduced by previous updates.

It is recommended to report this issue to Microsoft, use the Feedback Hub app. To learn more, see Send feedback to Microsoft with the Feedback Hub app:

https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

Have a nice day.

Best Regards,

Molly

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