One of My live.com Email account is locked due to unknown reason and i can't get any solution in the publically exposed options by microsoft so i need to get intouch with some one to whom i can provide the relevant proofs

Question

Dear Sir,

An account labelled as <Mod remove PII>@live.com is my brother account which got suddenly blocked without any thing negative from his side , he can reset password as he has the authenticator app installed but still he can't login to his account , he tried to use all the exposed option like sign in helper etc and durring following the resolution process offered by microsoft a page comes where it only shows this method is unavailable at the moment so he is stucked over there if you can help us in linking with some one who can address his issue that will be very kind of you. so please advise

thanks,

Answer 1

Hi @Raz muhammad

Welcome to our forum!

Looks like the issue is more related to your outlook.com account, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice. 

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Meanwhile, here are some steps you may take:

1. Use a Different Device or Network: Sometimes, trying to access the account from a different device or network can help bypass certain restrictions.
2. Update Your Recovery Information: If you had set up a recovery email or phone number, you can use that to regain access. Go to the Microsoft Account Recovery page and follow the steps.
3. Account Recovery Form: If you're unable to log in using recovery options, you can fill out the Microsoft Account Recovery form. This form asks specific questions about the account to verify ownership. It's important to provide as much information as possible.
   • More information: Help with the Microsoft account recovery form - Microsoft Support 

Thanks for your support and understanding! 

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