I Have lost access to My Microsoft Entra ID tenant

Question

I Have lost access to My Microsoft Entra ID tenant

Jayde Brown 20

I lost access to a Entra ID directory I want to delete, unfortunately I also lost access to the Admin Account to this directory as it requires MFA and when changing devices i lost MFA ability. I want to delete this directory but am basically locked out, and have no ability to reset the MFA or account, how can I achieve this? can I be assisted

Marcin Policht 51,370 Reputation points MVP Volunteer Moderator

2025-03-23T22:14:39.9433333+00:00

Follow https://learn.microsoft.com/en-us/answers/questions/2112461/how-to-get-back-into-entra-tenant-after-beeing-loc

If this doesn't work out, follow https://www.joeyverlinden.com/what-happens-if-you-lock-out-your-azure-tenant/

hth

Marcin
Abiola Akinbade 29,645 Reputation points Volunteer Moderator

2025-03-23T22:25:45.9166667+00:00

You will need to contact support for this, as your MFA account can only be assisted by them or another global admin. Try Global Support here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Or a normal Support ticket: https://azure.microsoft.com/en-us/support/create-ticket

You cannot delete a Microsoft Entra tenant unless you are a Global Administrator, have MFA access and the tenant has no active users/resources/subscriptions

Regards,

Abiola
Navya 20,650 Reputation points Microsoft External Staff Moderator

2025-03-25T06:54:50.4566667+00:00

Hi @Jayde Brown

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back.
Navya 20,650 Reputation points Microsoft External Staff Moderator

2025-04-02T17:01:23.03+00:00

Hi @Jayde Brown

Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Accepted answer

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Marcin Policht 51,370 Reputation points MVP Volunteer Moderator

2025-03-23T22:14:39.9433333+00:00

Follow https://learn.microsoft.com/en-us/answers/questions/2112461/how-to-get-back-into-entra-tenant-after-beeing-loc

If this doesn't work out, follow https://www.joeyverlinden.com/what-happens-if-you-lock-out-your-azure-tenant/

hth

Marcin
Abiola Akinbade 29,645 Reputation points Volunteer Moderator

2025-03-23T22:25:45.9166667+00:00

You will need to contact support for this, as your MFA account can only be assisted by them or another global admin. Try Global Support here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Or a normal Support ticket: https://azure.microsoft.com/en-us/support/create-ticket

You cannot delete a Microsoft Entra tenant unless you are a Global Administrator, have MFA access and the tenant has no active users/resources/subscriptions

Regards,

Abiola
Navya 20,650 Reputation points Microsoft External Staff Moderator

2025-03-25T06:54:50.4566667+00:00

Hi @Jayde Brown

Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back.
Navya 20,650 Reputation points Microsoft External Staff Moderator

2025-04-02T17:01:23.03+00:00

Hi @Jayde Brown

Following up to see if the below answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 1

Hi @Jayde Brown

From our backend, using the subscription ID, we were able to retrieve the tenant ID details as follows: Tenant ID: a6914XXX-XXXX. We noticed that there are two global administrators available on this tenant. The other administrator can assist you in resetting your MFA. Please ask the other global administrator to follow this document for resetting MFA: https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options This action will remove existing MFA methods, including phone numbers, Microsoft Authenticator apps, and software OATH tokens. You will then need to set up a new MFA authentication method upon your next sign-in.

If you are not referring this tenant, help us with the tenant id or tenant name where lockout happened via private message.

Navya 20,650 Reputation points Microsoft External Staff Moderator

2025-04-01T17:27:48.42+00:00

Hi @Jayde Brown

I want to confirm that, as I mentioned earlier over private messages, your tenant is already in a deletion state, so you don't need to delete it again.

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I Have lost access to My Microsoft Entra ID tenant

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