When I open up Minecraft Launcher, it greets me with a sign in window but when I sign in, a grey wind pops up and closes, how can I make it so I can solve this and log in?

Question

Upon opening the Minecraft launcher, a grey sign-in window opens and closes, not letting me sign in. Even after trying multiple times, installing drivers, and updating Windows, it won't let me sign in. I am on Windows 11 Pro. If you need a video showing what is happening, feel free to ask, not sure if you need it or not.

Answer 1

Hello Brian Nguyen,

Thank you for posting in Q&A forum.

Here are some steps you can try to troubleshoot the grey sign-in window problem with the Minecraft launcher on Windows 11 Pro:

1. Reset the Minecraft Launcher:

• Go to Settings > Apps > Installed apps.

• Find Minecraft Launcher, click on it, and select Advanced options.

• Click Repair. If that doesn't work, try Reset.

2. Check Xbox Services:

• Ensure that Xbox-related services are running. Open Services (search for it in the Start menu) and look for the following services:

• Xbox Live Auth Manager

• Xbox Live Game Save • Xbox Live Networking Service

• Make sure these services are set to Automatic and are running.

3. Clear Microsoft Store Cache:

• Open Command Prompt as an administrator and run the command wsreset.

This will clear the Microsoft Store cache and might resolve the issue.

4. Sign in to Xbox App:

• Open the Xbox app on your PC and sign in with your Microsoft account. Then try opening the Minecraft launcher again.

5. Reinstall Minecraft Launcher:

• Uninstall the Minecraft Launcher from Settings > Apps > Installed apps.

• Download and reinstall the latest version from the Minecraft website or the Microsoft Store.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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