Hello Devson Gve,
Thank you for posting in Q&A forum.
Here are a few steps you can try to troubleshoot the issue:
- Corrupted files can cause issues during the reset process.
You can use the Command Prompt to check and repair these files.
dism /online /cleanup-image /restorehealth
After the process completes, restart your computer and try the reset again.
- If the local reset isn't working, you can try resetting your PC from the Windows Recovery Environment. To do this:
• Restart your computer and press F11 (or the key specific to your device) to enter the recovery environment.
• Select Troubleshoot > Reset this PC > Remove everything.
• Follow the on-screen instructions to complete the reset.
- If the above steps don't work, you can create a Windows installation media using another computer. Here's how:
• Download the Windows 10 installation media creation tool from the official Microsoft website.
• Use the tool to create a bootable USB drive.
• Insert the USB drive into your computer and boot from it (you may need to change the boot order in your BIOS settings).
• Select Install now, then repair your computer.
• Choose Troubleshoot > Reset this PC > Remove everything.
Reference:
Reset your PC - Microsoft Support
I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.
Best Regards,
Daisy Zhou
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