Windows 10 Factory reseting won't proceed please help

Question

So I'm trying to factory reset my computer and I did every step needed, I went to reset pc, choose erase everything, then choose local download, then it count to 100, after that it restart my computer load the window then the screen went blank like the picture I insert, I waited for an hour then force shut down it by pressing the start button 15 sec, then when it open it announce "nothing change". So I tried again and right now the blank screen happen again. Is there anything I can do? I really need to reset this pc because it started slowing down despite having a nice specs, thank you in advance and I'm sorry for the trouble.

Answer 1

Hello Devson Gve,

Thank you for posting in Q&A forum.

Here are a few steps you can try to troubleshoot the issue:

1. Corrupted files can cause issues during the reset process.

You can use the Command Prompt to check and repair these files.

dism /online /cleanup-image /restorehealth

After the process completes, restart your computer and try the reset again.

2. If the local reset isn't working, you can try resetting your PC from the Windows Recovery Environment. To do this:

• Restart your computer and press F11 (or the key specific to your device) to enter the recovery environment.

• Select Troubleshoot > Reset this PC > Remove everything.

• Follow the on-screen instructions to complete the reset.

3. If the above steps don't work, you can create a Windows installation media using another computer. Here's how:

• Download the Windows 10 installation media creation tool from the official Microsoft website.

• Use the tool to create a bootable USB drive.

• Insert the USB drive into your computer and boot from it (you may need to change the boot order in your BIOS settings).

• Select Install now, then repair your computer.

• Choose Troubleshoot > Reset this PC > Remove everything.

Reference：

Reset your PC - Microsoft Support

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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