Hello Schneider, Linda (OMA-GIS),
Thank you for posting in Q&A forum.
Here are some steps you can take to troubleshoot and resolve this issue:
- Reset TPM (Trusted Platform Module):
• Open the Run dialog (Win + R), type tpm.msc, and press Enter.
• In the TPM Management console, select "Clear TPM" from the right-hand pane.
• Restart your computer and try enabling BitLocker again.
- Run the following commands to check and repair disk errors:
chkdsk /f /r
sfc /scannow
dism /online /cleanup-image /restorehealth
After running these commands, restart your computer and try enabling BitLocker again.
- Rename or Delete the ReAgent.xml File (maybe you have tried):
• Open Command Prompt as an administrator. Navigate to the Recovery folder:
cd C:\Windows\System32\Recovery
• Rename the ReAgent.xml file: ren ReAgent.xml ReAgent.old
• If renaming doesn't work, you can try deleting the file: del ReAgent.xml
• Restart your computer and try enabling BitLocker again.
- Reinstall BitLocker:
• Open PowerShell as an administrator. Uninstall BitLocker:
Disable-WindowsOptionalFeature -Online -FeatureName BitLocker -NoRestart
• Restart your computer.
• Reinstall BitLocker:
Enable-WindowsOptionalFeature -Online -FeatureName BitLocker -All
• Restart your computer again and try enabling BitLocker.
- Check Group Policy Settings:
• Open the Group Policy Editor (gpedit.msc). Navigate to Computer Configuration -> Administrative Templates -> Windows Components -> BitLocker Drive Encryption.
• Ensure that the policies are configured correctly and that there are no conflicting settings.
I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.
Best Regards,
Daisy Zhou
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