Upgrading from free to Pay As You Go: Why am I unable to receive a text or get a call?

Question

Hi,

I have had a "free" Azure account, and want to upgrade to Pay As You Go so I can create a Resource Group.

However, when I try to sign up, it asks for my number. I type in say, 1-212-345-6789. But then I get a message:

"There was an error sending the code to your phone. Please check the phone number and try again."

And it keeps repeating every time I submit.

I tried to submit a support ticket, but after typing in my message, I get a very long page with 21 sections each containing 3-4 questions & answers, and not a single one is relevant to my situation or need. There is no possibility or option for me to continue to speak with a MSFT agent via chat, or submit a ticket or email to get a response, so I am stuck in the water.

What is causing this error, and how can I fix it?

Thank you,

JW

Answer 1

Hi Jason W,

The error you are experiencing when trying to receive a verification code via text or call is a common issue that can occur for several reasons and check bellow following possible causes:

Make sure that the phone number you are typing is in the proper international format. For example, if it's a US number, it must be +1-212-345-6789. If you can, use another phone number to receive the verification code.

Sometimes, the network can fail to send the verification code. Use an alternate phone number or a different network.

Clear the browser cache and cookies or try to use an alternate browser or device to attempt the verification. Some users have reported success with trying the verification process via the browser on a mobile device.

There may be transitory problems with the Azure service. Waiting and attempting again after a while could make it work.

Reference:

https://learn.microsoft.com/en-us/azure/cost-management-billing/troubleshoot-subscription/troubleshoot-azure-sign-up#identity-verification-by-phone

Hope the above provided information help you resolve the issue, if you have any further concerns or queries, please feel free to reach out to us.

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