Just wondering if you guys have ever enrolled a samsung A36 before? we are encountering issues where we cannot select the ok option at the bottom with this device.

Question

A36.PNGJust wondering if you guys have ever enrolled a Samsung A36 before? we are encountering issues where we cannot select the ok option at the bottom with this device. This is android 15.

Please see the picture attached, this is on intune.

Answer 1

Hello @Anonymous ,
It sounds like you're experiencing a screen layout issue on your device when enrolling the device.

For the display issue, please check if settings option is available before we set device category and we can try to adjust Display Settings to see if it improves the layout.

However, if it is not working, I suggest an open case to ask Intune Product Team to help to adjust the display setting during enrollment to fix the issue.
https://learn.microsoft.com/en-us/mem/get-support

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