Default MFA sign in option

Question

Default MFA sign in option

Lorenzo Zambelli 180

Hello,

how can I use an email code instead of authenticator app for a user on my default directory in portal.azure.com?

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Answer 1

Hello Lorenzo Zambelli

Good day!

As I see from the previous comments that you are navigating to the users authentication methods. but as Ankush Raj proposed that to enable the email otp for users below are the steps to perform

Login to portal.azure.com or entra.microsoft.com
2.Select the Microsoft Entra ID
3.Select the Security > select Manage > Go to the authentication methods
4 Now you will see list of authentication methods enabled in you tenant
5.To enable the Email OTP as authentication method, configure to yes.

User's image

Hope this helps. Do let us know for further queries.

f this answers your query, do click `Accept Answer` and `Yes`

Answer 2

Ankush Raj 410 Microsoft Employee

Hi @Lorenzo Zambelli

Thanks for posting this query.

I'm Ankush and I'll attempt my best to help you out.

From the azure portal, please navigate to,

Microsoft Entra ID -> mange-> users, then select the user and click on authentication methods.

under 'add authentication method' you can add 'email' as an option.

User's image

A pop up will appear User's image

If the answer is helpful, please click ACCEPT ANSWER and kindly upvote it so that other people who faces similar issue may get benefitted from it.

If you have any further questions about this answer, please click Comment.

Best regards,

Ankush.

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Lorenzo Zambelli 180 Reputation points

2025-04-10T12:24:39.12+00:00

Hello Ankush,

thank you for your reply, but as you can see from the screenshot I cannot see the email in my options...
Lorenzo Zambelli 180 Reputation points

2025-04-11T06:41:42.2266667+00:00

Hello @Vigneshwar Duvva ,

thank you for your reply.

I followed your suggestions, so now these are my organization settings:

And then I also verified the authentication settings for my specific user:

But again, when I try to log in using the user's credential I get this error:

Action required Your organization requires additional security information. Follow the instructions to download and set up the Microsoft Authenticator app.

How can I get rid of this?
Vigneshwar Duvva 2,300 Reputation points Microsoft External Staff Moderator

2025-04-11T16:47:06.29+00:00

Hello Lorenzo Zambelli

I would like to check this up offline with you to understand the scenario better. Please share your contact details over private message and your availability for a call.
Vigneshwar Duvva 2,300 Reputation points Microsoft External Staff Moderator

2025-04-14T22:16:45.63+00:00

Hello Lorenzo Zambelli

Did you get a chance to review my previous Comment.

Could you please check Is there any conditional access policy effecting the users to register for MFA or is any SSPR policy was enabled,

Please share your contact details over private message and your availability for a call.
Vigneshwar Duvva 2,300 Reputation points Microsoft External Staff Moderator

2025-04-15T17:11:08.33+00:00

Hello Lorenzo Zambelli

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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Default MFA sign in option

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