Unable to login to Microsoft 365 Admin app on Android

Question

Unable to login to Microsoft 365 Admin app on Android 15 (S24Ultra).

I had previously added MS 365 Admin app to Intune via Intune Admin Center-Android Apps using the App Type as Managed Google Play store, and assigned a security group with my company MS account as a member. I installed Intune Company Portal app on my phone, phone registered as personal device, and compliant and was able to use the MS 365 Admin app. The 365 admin app wanted to update. After it updated the app, it asked me to sign in using company email address and password, authenticates, then states I need to secure and register my device before I can access the app. So I click Continue, and it states to enroll my device and to click the link to install the free MS Intune Company Portal App. It just keeps looping regardless of my device being already enrolled/registered in Intune and showing as compliant.

I have tried uninstalling the Intune Company Portal app from my device, and reinstalling. I have removed the MS 365 Admin app from Intune Admin Center and recreated. I have tried adding an assignment and tried assign without enrollment required. Still not working. I even tried creating MS 365 Admin app in Intune setting App Type to Android store app but I get the same results.

Any advise would be appreciated.

Answer 1

Hello @Darren Heath ,
Here are some troubleshooting steps you can try: 
1. Ensure Device Enrollment: Make sure your device is properly enrolled in Intune. Go to Intune admin Center on the Devices Tab Select the device you are trying to check and click ' Device compliance' under the Monitor section. Ensure that the device is compliant. 

2. You can also remove the existing work Profile on the device and try enrolling again, go to Settings > Passwords & accounts > Work. The setting's location may vary depending on the device manufacturer.
   If this doesn't seem to resolve the issue kindly reply.

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