It is taking 30seconds to open a file or document on my laptop that is syncd to OneDrive

Question

It is taking 30seconds to open a file or document on my laptop that is syncd to OneDrive

Kim M 20

My internet is not slow. I can open files/folders quickly from my hard drive, that are not syncd to OneDrive. My OneDrive is nowhere near capacity. I have tried resetting OneDrive several times. I have cleared cache, defragmented my hard drive, cleaned up files BUT to no avail as it still takes 30 seconds to open each file or folder from my laptop that are syncd to OneDrive.

Does anyone have any ideas/suggestions as I cannot find a resolution?

Accepted answer

0 additional answers

Your answer

Answer 1

Spas Kyosev 80

try opening your Event Viewer > Windows Logs > System and look for errors similar to: The server {XYZ} did not register with DCOM within the required timeout.

Search by that server name {XYZ} in the registry. Expand that key and look for what's the sub key inside - the name of that is the service that's giving you trouble. In my case it was the Phone link app.

Then you can run Remove-AppxPackage -Package "MicrosoftWindows.CrossDevice_1.25042.38.0_x64__cw5n1h2txyewy" or whatever the name is for you. It's important to run this as the user who installed the package. And this fixed it for me. Hopefully your issue is the same.

Kim M 20 Reputation points

2025-06-17T22:14:27.25+00:00

Thank you Spas Kyosev.

your suggestion probably would have worked for me too.

I had since read the many other questions/answers relating to the same issue and, for me, de-installing iCloud worked. I realised that the issue began after I had managed to sync my iCloud calendar on my iPhone with my laptop. Sadly I no longer have sync’d calendars as I sacrificed this to avoid the 30sec delay.

Microsoft must know that this is an issue and if anyone knows a resolution for having iCloud sync’d between an iPhone and laptop without causing this issue, please share.

I would have thought that Microsoft would have worked out a resolution by now …
Spas Kyosev 80 Reputation points

2025-06-18T14:29:54.29+00:00

For what it's worth, a colleague had this issue with Phone Link, then removed and reinstalled that specific package and the issue was no longer there, at least so far. It could come back.

Share via

It is taking 30seconds to open a file or document on my laptop that is syncd to OneDrive

0 additional answers

Your answer