This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 98%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
A user is trying to sync their integration account with our application. During the sync process, they are prompted with a "Request Approval" message.
An admin has already reviewed and approved the request, but the user still sees the same "Request Approval" screen when attempting to sync.
We’ve tried the following:
Cleared browser cache and cookies
Waited for more than 5 minutes
Tried signing in again
Despite these steps, the issue persists. We’re not sure how to resolve this. Any guidance would be appreciated.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi @Jayapriya Selvaraj ,
Just checking in to see if below information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer. Warm thanks.
Have you checked whether the permissions are correctly reflected on the service principal object corresponding to the app? Just in case, you can also try adding the permissions directly, bypassing the admin approval process. You will of course need to perform these steps as administrator, details are here: https://www.michev.info/blog/post/6080/how-to-manage-entra-id-delegate-permissions-for-specific-users
Hi Jayapriya Selvaraj,
Welcome to our forum!
Please refer to the article and have a try: Unexpected consent prompt when signing in to an application - Microsoft Entra ID | Microsoft Learn
In addition, if possible, the admin could try rejecting and re-approving the request to trigger a fresh state.
Hope it helps.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.