Outlook Enterprise - No RSS Feeds showing on mailbox or shared mailboxes.

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Outlook Enterprise - No RSS Feeds showing on mailbox or shared mailboxes.

Vin Seixas 25

Hi all!

I have been searching for this fix for a few days with no success. I managed to create a shared mailbox for my organization, and need to create an RSS feed subscription on it to monitor things like security vulnerabilities, etc.

I managed to create the RSS feed on a personal account and I am familiar with that process through the old Outlook, but the option is not available for Enterprise. I dug through the admin center and other panels for configurations that would enable it but haven't found anything.

When creating a subscription I cannot assign it to a folder on my enterprise account because that account does not show on the list of possible locations for the RSS feed.

Does anyone have any suggestions?

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Answer 1

Vasil Michev 119.7K MVP Volunteer Moderator

You can only change the destination to a folder within the "primary" mailbox in a given profile. If you already have another (Exchange) mailbox added, it will not allow you to choose folders from it. You can change the default account/data file, seems that doesn't affect the RSS functionality.

Creating a new profile with the "correct" order of mailboxes is one way to resolve this. Another would be to use a Power Automate flow that checks the RSS feed(s) for any new items and sends/saves them to a given mailbox.

Vin Seixas 25 Reputation points

2025-05-20T15:58:53.21+00:00

Hi Vasil! Thank you for taking the time to look at this issue.

I don't know if I fully understand what you mean by "profiles". Nowhere in the Outlook client do I see options to manage or see profiles. Am I looking in the wrong spot?

And also, in terms of the primary mailbox.. When I am creating an RSS feed I still see other mailboxes that could have it added, just not the enterprise one. I think the issue may be related to a setting/option on the enterprise account that restricts or hides RSS feeds from the mailboxes, but I am not sure and have not found any relevant info online.

I attached a picture for reference so you can see what I see when trying to choose a destination folder for an RSS feed on old Outlook.

Thanks!
Vasil Michev 119.7K Reputation points MVP Volunteer Moderator

2025-05-20T16:05:43.64+00:00

The screenshot above shows you have a Hotmail account added, which is technically an Exchange one. In my experience, Outlook will not allow you to change the RSS folder destination to any other Exchange account, once the first one has been added. Other account types, such as IMAP for the two Gmail ones, are available, but not Exchange ones.

The only solution I've found for this issue is to create a new Outlook profile and make sure to add the account where you want the RSS items to end up first. Then you can add the rest. You can view the profiles (or manage them) by closing outlook, then invoking it with the /profiles switch. In other words, open the Run dialog (Win+R) and enter outlook /profiles

There are probably some ways to address this issue by tinkering with the registry or some other methods, but I'm not aware of them :/
Vin Seixas 25 Reputation points

2025-05-20T16:43:52.61+00:00

Hi Vasil!

Thank you so much for the detailed explanation. I was able to switch profiles and the RSS does now show up for my enterprise account when it's the only account on the profile. That being said, I was unable to do the same for the shared mailbox, and that mailbox does not show as a valid location for the RSS feed.

I can't think of another solution other than setting up a forwarding rule or something similar like you suggested to send them to the shared mailbox, but if you think there's something please let me know!

Thank you!
Vasil Michev 119.7K Reputation points MVP Volunteer Moderator

2025-05-20T16:53:29.48+00:00

If you want to use a shared mailbox for this purpose, you have to first add it as additional account in Outlook, as opposed to the "standard" method of having it automapped, or added as additional mailbox. In other words, follow the instructions here: https://www.michev.info/blog/post/3567/how-to-add-a-shared-mailbox-as-additional-account-in-outlook-2022-version

Keep in mind that the same restriction of only being able to use the "primary" Exchange account as RSS destination will apply, so you will have to add it first to the profile, then add any other Exchange mailboxes.
Vin Seixas 25 Reputation points

2025-05-20T17:13:37.8666667+00:00

Didn't realize you were the author of that article haha. I used this article the other day to initially setup the account, just didn't know about the RSS feed issue.

I THINK I managed to do it by adding just the shared mailbox. Somehow the RSS feed was already present and configured (not sure if its saved in a file), so I just changed the folder to my inbox. I will see if when the next feed comes through it is sent to that inbox.

Thank you for the help!

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Outlook Enterprise - No RSS Feeds showing on mailbox or shared mailboxes.

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