Unable to access Azure Virtual Desktop (AVD) using remote desktop app

Question

Unable to access Azure Virtual Desktop (AVD) using remote desktop app

parveen 45

Hi All,

I am reletaively new to azure , After days for error trial creating AVD, I was successfull in one.

Now in the Remote Desktop Client/App after subscribing it shows "There are currenlty no resources assigned to user at https://rdweb.wvd.mircrosoft.com/api/arm/feeddiscorvery."

Anusree Nashetty 4,630 Reputation points Microsoft External Staff Moderator

2025-06-05T18:24:53.2466667+00:00

Hi parveen,

Did you get a chance to check the response provided by Abiola Akinbade. If you have any further queries, let me know. If the information is helpful, please click on Upvote and Accept Answer on it.
parveen 45 Reputation points

2025-06-06T05:56:00.4666667+00:00

Hi Anusree,
I did have a chance to go through the response,
After some more debugging
I found out ,since my user is part of 3 organizations/directories ,
So while logging into the "https://rdweb.wvd.mircrosoft.com/api/arm/feeddiscorvery."
This somehow logged me into the default directory ,
but the AVD was created in another directory
parveen 45 Reputation points

2025-06-06T07:18:07.56+00:00

Hi,
So after logging with user associated of the same directory in which the AVD is created ,
I am getting "Connection broken" or "Connection interrupted"
Kevin Roggeman 0 Reputation points

2025-06-06T11:24:32.9566667+00:00

Dear

We have the same issue , my Remotedesktop is not available anymore. I make already new application group but still the same. Then on other two tenants I see the remotedestkop but when I want to connect , nothing happend. Is there a general issue ?
Kevin Roggeman 0 Reputation points

2025-06-08T08:13:12.11+00:00

Still the same problem. Is there a general issue ? Because we don't change anything in our three environments. Just install the new windows app and in begin of Juny it works perfect and since last friday nothing works, only the remote app that we published.
Kevin Roggeman 0 Reputation points

2025-06-08T08:38:44.24+00:00

Can this update be the issue ? KB5058411 ? Because on other computer where I don't have the update , there the avd is working fine

Accepted answer

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Your answer

Anusree Nashetty 4,630 Reputation points Microsoft External Staff Moderator

2025-06-05T18:24:53.2466667+00:00

Hi parveen,

Did you get a chance to check the response provided by Abiola Akinbade. If you have any further queries, let me know. If the information is helpful, please click on Upvote and Accept Answer on it.
parveen 45 Reputation points

2025-06-06T05:56:00.4666667+00:00

Hi Anusree,
I did have a chance to go through the response,
After some more debugging
I found out ,since my user is part of 3 organizations/directories ,
So while logging into the "https://rdweb.wvd.mircrosoft.com/api/arm/feeddiscorvery."
This somehow logged me into the default directory ,
but the AVD was created in another directory
parveen 45 Reputation points

2025-06-06T07:18:07.56+00:00

Hi,
So after logging with user associated of the same directory in which the AVD is created ,
I am getting "Connection broken" or "Connection interrupted"
Kevin Roggeman 0 Reputation points

2025-06-06T11:24:32.9566667+00:00

Dear

We have the same issue , my Remotedesktop is not available anymore. I make already new application group but still the same. Then on other two tenants I see the remotedestkop but when I want to connect , nothing happend. Is there a general issue ?
Kevin Roggeman 0 Reputation points

2025-06-08T08:13:12.11+00:00

Still the same problem. Is there a general issue ? Because we don't change anything in our three environments. Just install the new windows app and in begin of Juny it works perfect and since last friday nothing works, only the remote app that we published.
Kevin Roggeman 0 Reputation points

2025-06-08T08:38:44.24+00:00

Can this update be the issue ? KB5058411 ? Because on other computer where I don't have the update , there the avd is working fine

Answer 1

Abiola Akinbade 29,490 Volunteer Moderator

Hello parveen,

Thanks for your question.

This is likely as a result of not having the needed permissions. Most likely means that no Desktop or RemoteApp resources have been assigned to your user account.- Go to Azure Virtual Desktop > Application groups.- Open the Desktop Application Group and In the left pane, select Assignments.

Click + Add and add your account

Then Go to Azure Virtual Desktop > Host pools and check there is an active session.

Check that the VM is running then try and connect again

See: https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-desktop/troubleshoot-service-connection?source=recommendations

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

parveen 45 Reputation points

2025-06-06T05:47:52.1766667+00:00

Hello Abiola!

Thank you for your response,

I have re-checked permissions as per your directions, AVD and the user have the proper permissions

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Unable to access Azure Virtual Desktop (AVD) using remote desktop app

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