Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 468eb03a-0f16-420d-8203-c70422dd8b00 Correlation ID: 5ebf9a1d-929b-4e09-9eaa-7a05e2e5f7cb Ti

Question

Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 468eb03a-0f16-420d-8203-c70422dd8b00 Correlation ID: 5ebf9a1d-929b-4e09-9eaa-7a05e2e5f7cb Ti

Victor Araya Cantuarias 20

I'm not able to connect to portal.azure.com, rejected with following error: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support.

Abiola Akinbade 29,645 Reputation points Volunteer Moderator

2025-06-04T22:20:04.8133333+00:00

Hello Victor Araya Cantuarias,

Thanks for your question.

It looks like your account is blocked because, it appears that authentication for your Azure tenant has been temporarily disabled due to a recent security incident.

You will need to create a ticket. Here is the link to create an incident https://azure.microsoft.com/en-us/support/create-ticket

However, Since you can't log in kindly reach out to them via the global support phone numbers: Global Customer Service phone numbers - Microsoft Support

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
Surya Prakash Kotte 3,125 Reputation points Microsoft External Staff Moderator

2025-06-04T22:24:02.32+00:00
Hello @Victor Araya Cantuarias

Based on your description, it looks like you're encountering error code AADSTS5000224 while accessing the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to re-enable authentication for your tenant.

I’ll need a few details to coordinate with our engineering team. Please share the following information via private message, as it contains personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or TenantId

The Global Administrator’s User Principal Name (UPN)

Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.
Surya Prakash Kotte 3,125 Reputation points Microsoft External Staff Moderator

2025-06-06T17:31:31.59+00:00

Hello @Victor Araya Cantuarias

Did you get a chance to see my previous comment? Please feel free to reach out if you have any further questions.
Victor Araya Cantuarias 20 Reputation points

2025-06-06T23:39:11.6066667+00:00

yes, I replied to it in private message. Thanks!
Victor Araya Cantuarias 20 Reputation points

2025-06-09T18:20:04.3+00:00

Hello @Surya Prakash Kotte

Did you see the private message with the details I sent you? Do you need anything else to re-enable authentication in my tenant?
Please let me know if there is anything else needed from me.
Thanks

Accepted answer

0 additional answers

Your answer

Abiola Akinbade 29,645 Reputation points Volunteer Moderator

2025-06-04T22:20:04.8133333+00:00

Hello Victor Araya Cantuarias,

Thanks for your question.

It looks like your account is blocked because, it appears that authentication for your Azure tenant has been temporarily disabled due to a recent security incident.

You will need to create a ticket. Here is the link to create an incident https://azure.microsoft.com/en-us/support/create-ticket

However, Since you can't log in kindly reach out to them via the global support phone numbers: Global Customer Service phone numbers - Microsoft Support

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
Surya Prakash Kotte 3,125 Reputation points Microsoft External Staff Moderator

2025-06-04T22:24:02.32+00:00

Hello @Victor Araya Cantuarias

Based on your description, it looks like you're encountering error code AADSTS5000224 while accessing the Azure Portal. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident. To resolve this, we need to re-enable authentication for your tenant.

I’ll need a few details to coordinate with our engineering team. Please share the following information via private message, as it contains personally identifiable information (PII):

The affected tenant’s onmicrosoft.com domain name or TenantId

The Global Administrator’s User Principal Name (UPN)

Once I receive these details, I will work with the engineering team to re-enable authentication in your tenant.
Surya Prakash Kotte 3,125 Reputation points Microsoft External Staff Moderator

2025-06-06T17:31:31.59+00:00

Hello @Victor Araya Cantuarias

Did you get a chance to see my previous comment? Please feel free to reach out if you have any further questions.
Victor Araya Cantuarias 20 Reputation points

2025-06-06T23:39:11.6066667+00:00

yes, I replied to it in private message. Thanks!
Victor Araya Cantuarias 20 Reputation points

2025-06-09T18:20:04.3+00:00

Hello @Surya Prakash Kotte

Did you see the private message with the details I sent you? Do you need anything else to re-enable authentication in my tenant?
Please let me know if there is anything else needed from me.
Thanks

Answer 1

Hello Victor Araya Cantuarias

As you were initially unable to log in to the tenant, we collected the necessary information from you and shared it with our internal team.

After reviewing and processing those details, you were successfully able to log in to the tenant.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If this answer was helpful, please click "Accept Answer" and consider upvoting it. If you have any additional questions about this response, feel free to click "Comment".

Share via

Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 468eb03a-0f16-420d-8203-c70422dd8b00 Correlation ID: 5ebf9a1d-929b-4e09-9eaa-7a05e2e5f7cb Ti

0 additional answers

Your answer