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Unable to Link Personal Account as Backup Account in Microsoft Authenticator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 98%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Abiral
0
Reputation points
I’m trying to enable cloud backup in the Microsoft Authenticator app, but it prompts me to sign in to my personal account. During the sign-in process, it says a verification code has been sent to my Outlook email. However, I’m not receiving the code, even after checking the junk and spam folders. How can I proceed with adding my account?
Microsoft Security | Microsoft Authenticator
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 94%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Scott Miller 0 Reputation points2025-06-07T00:09:03.66+00:00 When it asks you to add your personal account, it also says phone# or Skype. Try using your phone# - I just did it and it sent me a text and the code worked. Since my phone# is tied to my appleid icloud account, it then tied it to my appleid email address and all is right in the world.
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