How to rectify an Azure Subscription

Question

How to rectify an Azure Subscription

Simba Bryn Mahaja 100

In an attempt to resolve an Azure Subscription 1, I currently cannot access my account as indicated below;

Pick an account

The selected user account does not exist in the tenant 'Microsoft Services' and cannot access the application '6e00b31f-06d4-4c93-8b14-e08b568b4a04' in that tenant. The account {My account name} needs to be added as an external user in the tenant first. Please use a different account.

How can I access my Azure account to access Activity Logs, Subscription analysis, and rectify the Azure Subscription? Also, I cannot create a Support Ticket due to the above.

Accepted answer

0 additional answers

Your answer

Answer 1

Nathan Roberts (SN) 926 Volunteer Moderator

Hey there, Simba Bryn Mahaja

From reading the question, it looks like it is trying to sign you into the Microsoft Services tenant rather than your own tenant. When you select an account, is there more than one account that is the same listed?

Please can you open an InPrivate browsing window for the following site: https://portal.azure.com/#view/Microsoft_Azure_Billing/SubscriptionsBladeV2

You will need to make sure you sign into the right account to view your subscriptions.

Thanks,
Nathan

Simba Bryn Mahaja 100

Nathan,

Thanks. There is only one account for this Azure Portal at the moment. After accessing the Subscription Link you sent, I was soon met with another sign-in option as indicated below;

{
  "sessionId": "39eeadb71ad742c1a3cbc84c55d6ba68",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;50aaa389-5a33-4f1a-91d7-2c45ecd8dac8&#39;(Microsoft_Azure_PIMCommon) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: a630c936-84ba-45b3-84aa-7c5b14f32c00 Correlation ID: b6e2f808-d2d6-47ed-9582-d37778a3e9bf Timestamp: 2025-06-07 14:05:57Z",
      "clientId": "50aaa389-5a33-4f1a-91d7-2c45ecd8dac8",
      "scopes": [
        "01fc33a7-78ba-4d2f-a4b7-768e336e890e/.default"
      ]
    }
  ]
}

//Therefore still cannot access my Subscription details. 

If any other options please advice.

Many thanks.

Nathan Roberts (SN) 926 Reputation points Volunteer Moderator

2025-06-07T15:08:45.0633333+00:00

Are you signing in with a personal Microsoft account or a business account?

Nathan,
Simba Bryn Mahaja 100 Reputation points

2025-06-07T15:29:01.8433333+00:00

Nathan,

I am signing in with a personal account, set up through FreeCodeCamp's Training Modules. Not intending to set up a business account yet while training unless, of course, advised.
Nathan Roberts (SN) 926 Reputation points Volunteer Moderator

2025-06-07T18:52:24.21+00:00

Ah, I see.

What training module are you currently doing?

Have they created you the account?

Are you able to click onto sign up and sign up for Azure?

Thanks,
Nathan
Simba Bryn Mahaja 100 Reputation points

2025-06-08T10:38:56.23+00:00

Nathan,

I created the Azure subscription according to instructions while on the training module, "Publish a web app to Azure with Visual Studio". I completed the module with no faults about the subscription or Azure account.

Only after a while did I receive a notification indicating some 'suspicious activity' on the Azure Subscription. However, I thought this was rectified after notifying Azure through Support Tickets. Anyhow, that led me to an unexpected bill, which I am trying to resolve only if I can identify the charge.

Currently, I cannot access the account, and my efforts to rectify this seem to be thinning away. So could this be related to the 'suspicious activity'?

Many thanks.
Nathan Roberts (SN) 926 Reputation points Volunteer Moderator

2025-06-08T11:09:10.64+00:00

So I have had a look at the training module you have done and think I may have found out what has happened.

On exercise 5, it allows you to create a sandbox. I am guessing you created the sandbox and configured the subscription to the sandbox. However, sandboxes don't last forever, and they do expire.

Did you create a sandbox using the method at the top of this page here: https://learn.microsoft.com/en-us/training/modules/publish-azure-web-app-with-visual-studio/5-exercise-publish-an-asp.net-app-from-visual-studio?

As you are unable to reach out to support via the method in Azure. You can try and contact sales via phone here: https://azure.microsoft.com/en-gb/contact/?msockid=012fee8ffecc600a2c82fb63ff776173#regional-phone-numbers

Thanks,
Nathan
Simba Bryn Mahaja 100 Reputation points

2025-06-08T12:08:03.24+00:00

Nathan,

Many thanks. Indeed, that's what happened, I couldn't get Azure to construe what led to this. I certainly will be in touch with sales through the contact methods as advised.

Much appreciated.

Simba B. Mahaja.
Nathan Roberts (SN) 926 Reputation points Volunteer Moderator

2025-06-08T12:15:11.2033333+00:00

You're welcome, Simba Bryn Mahaja

I am hoping they can look into this for you and resolve it.

Thanks,
Nathan
Simba Bryn Mahaja 100 Reputation points

2025-06-08T12:26:24.3266667+00:00

Nathan,

I certainly hope so too, although that will be Monday morning (British Time) to sales for me.

Thanks again

Simba B. Mahaja.
Ashok Gandhi Kotnana 10,115 Reputation points Microsoft External Staff Moderator

2025-06-09T08:53:51.03+00:00

Hi @Simba Bryn Mahaja

If the solution provided by @Nathan Roberts (SN) was helpful,

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.
Simba Bryn Mahaja 100 Reputation points

2025-06-10T16:55:03.9266667+00:00

Hi,

Thanks for the reminder. The answer was accepted while it was not yet followed through due to some network faults around my area, only to be resumed just now, 17:40 (10/06/2025). Then again sales has only just been shut 17:00 (British Time). This will be followed through.

Many thanks.

Share via

How to rectify an Azure Subscription

0 additional answers

Your answer