Bluetooth audio devices not working on Windows 11.

Question

recently upgraded from Windows 10 to Windows 11 Enterprise 24H2, and I'm encountering an issue with Bluetooth audio devices.

Here's the situation:

Bluetooth headphones pair and connect without any problems.

I can select the Bluetooth headphones as the output device, but no audio plays.

I’ve reinstalled the Bluetooth drivers and removed the Generic Bluetooth driver, then restarted the PC. Occasionally, this resolves the issue, but only temporarily—eventually, the problem returns.

I’ve tested multiple Bluetooth headphones, and they all exhibit the same behavior.

Interestingly, audio works perfectly when I use the Bluetooth headphones for Teams calls, but as soon as I try to play audio elsewhere (e.g., media or music), it doesn't work.

Has anyone else encountered this issue after upgrading to Windows 11, or have any suggestions for a permanent fix?

Answer 1

Base on my knowlegde, I have scoped down the issue that I might thing is was the root cause :

• Your Bluetooth headphones connect and work fine for communication audio (like Teams calls), which uses the Hands-Free Profile (HFP) or Headset Profile (HSP).
• But regular media playback uses the Advanced Audio Distribution Profile (A2DP), which seems to be having trouble in your case.
• Sometimes Windows switches the audio profile incorrectly or the A2DP service/driver is glitching.

I have some recommend steps for you to help you fix this issue:

- Try to set Bluetooth audio device as Default Playback Device

• Right-click the speaker icon in the taskbar > Sounds > Playback tab.
• Find your Bluetooth headphones (they might show two entries: one as “Headset” and another as “Stereo” or “Hands-Free”).
• Set the Stereo or High-Quality Audio (A2DP) device as Default Device (not the Hands-Free one).
• Apply and test playback.

- Then check for Hands-Free Telephony profile may reduce the conflicts and causes audio to cut out for media and make sure is Disable.

• Go to Control Panel > Devices and Printers.
• Right-click your Bluetooth headphones > Properties.
• Go to the Services tab.
• Uncheck Handsfree Telephony.
• Click OK and restart your PC.

This will disable the headset profile but keep the high-quality audio profile active.

- Then try to update or Rollback Bluetooth and Audio Drivers

• Visit your PC manufacturer’s site and download the latest Bluetooth and audio drivers compatible with Windows 11 24H2.
• Sometimes the default Windows drivers cause issues; manufacturer drivers tend to work better.
• If latest drivers cause issues, try rolling back to an earlier version.

- You should check and disable Exclusive Mode for Audio Devices

• Go to Control Panel > Sound > Playback tab.
• Select your Bluetooth headphones (the stereo one), click Properties.
• Go to the Advanced tab.
• Uncheck Allow applications to take exclusive control of this device.
• Apply and test.

- Check for Bluetooth Service and make sure is running properly.

• Press Win + R, type services.msc, and hit Enter.
• Find Bluetooth Support Service.
• Ensure it’s Started and set to Automatic.
• Restart the service.

Answer 2

I can not use audio devices , since June 15, at the time of windows 11,update.