"The instruction at 0x00007FF96B4ED24D referenced memory at 0x0000000000000018. The memory could not be read."

Question

Jones Opoku Boakye 5

Is this something affecting everyone with the current dell update that just got released?

How can I resolved this issue?

Michael Taylor 60,346 Reputation points

2025-06-18T15:32:39.49+00:00
This is insufficient information for us to be able to help. We have no context as to what you are doing when the error occurs, when it is happening or even what program(s) are crashing. Please provide as much details as you can including:

What you were doing at the time

What application(s) are crashing

What troubleshooting steps you've taken

Any Windows event log or crash dump file you might have would be really useful

Note that if you believe it was caused by a recent Windows update or installation of new software then revert the update or remove the software and see if the issue goes away.

If Windows is crashing on boot then try booting into safe mode.
Colin Miller 0 Reputation points

2025-06-18T16:53:41.0033333+00:00

I have the same problem every time I use Adobe which is the auto program for reading PDF files. It started 2 days ago. I am using a Dell Optiplex with an i7 Intel core.

1 answer

Michael Taylor 60,346 Reputation points

2025-06-18T15:32:39.49+00:00

This is insufficient information for us to be able to help. We have no context as to what you are doing when the error occurs, when it is happening or even what program(s) are crashing. Please provide as much details as you can including:

What you were doing at the time

What application(s) are crashing

What troubleshooting steps you've taken

Any Windows event log or crash dump file you might have would be really useful

Note that if you believe it was caused by a recent Windows update or installation of new software then revert the update or remove the software and see if the issue goes away.

If Windows is crashing on boot then try booting into safe mode.
Colin Miller 0 Reputation points

2025-06-18T16:53:41.0033333+00:00

I have the same problem every time I use Adobe which is the auto program for reading PDF files. It started 2 days ago. I am using a Dell Optiplex with an i7 Intel core.

Answer 1

Dear Colin,

Run in Compatibility Mode:
1. Right-click on the Adobe Reader shortcut or executable and select "Properties."
2. Go to the "Compatibility" tab.
3. Check the box for "Run this program in compatibility mode for:" and select a previous version of Windows (e.g., Windows 8).
4. Click "Apply" and then "OK."
Repair Adobe Reader Installation:
1. Open the "Control Panel" and go to "Programs and Features."
2. Find Adobe Reader in the list, select it, and click "Change" or "Repair."
3. Follow the on-screen instructions to repair the installation.
Clean Reinstallation of Adobe Reader:
1. Uninstall Adobe Reader.
2. Download the Adobe Acrobat Cleaner Tool from the official Adobe website to ensure all remnants of the program are removed.
3. Reboot your computer.
4. Download and install the latest version of Adobe Reader from the official website.

Best Regards,