Edge is not using the default audio interface

Question

Hello,

I've two audio interfaces (USB focusrite 6i6 and motherboard audio interface). The default audio is the usb focusrite. No problem with vlc, games, firefox, or google chrome.

With Edge,  (Edge is the only browser supporting parental control, really important to let my children in autonomy),  website for education with audio material, are not playing on the default audio interface.

For instance: the demo of: http://www.didier-eforenglish.com/. And i've not found where to select the audio interface in edge.

In sound parameters, edge is set to the default audio interface. I've tried to force to focusrite, but no success.

I've disabled the motherboard sound interface in the bios and no success as well.

Am i the only one with this problem?

Answer 1

Hi MathieuRuellan,

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Thank you for posting in Microsoft Community.

I understand that you are facing issues with audio output in Edge. We will certainly look into this for you.

For better clarity, please let us know:

1. What is the version of Windows that is installed on your computer?
2. What is the version of Microsoft Edge that is currently installed on your computer?

Meanwhile, let us go ahead and try few steps and check.

Method 1: Check Volume Mixer

• Open Edge and play any media.
• Right click on the Speaker(Volume) icon on the Taskbar.
• Select the option Open Volume Mixer.
• Check if you see volume bar there for apps and system sounds, you can lower the bar and set the level.

Method 2: Check Exclusive mode

• Press Windows logo key + R, to open Run dialog box.
• Type mmsys.cpl and click on OK. This should open the Sound Settings.
• Right click on Playback device and select Properties.
• Go to Advanced tab and under Exclusive mode, uncheck “Allow applications to take exclusive control of this device.”
• Give exclusive mode application priority.
• Click on OK.

Method 3: Check App Volume Preferences

• Open Edge and play a media.
• Press Windows Key + I to open Settings
• Click on System and then click on Sound.
• Under Sound settings, scroll down and click on to “App volume and device preferences”
• Check the setting for Edge.

Let us know how it goes. If issue persists, we will certainly assist you further.

Answer 2

The answer supplied does not address the actual issue.

If I go in and disable my laptop speakers (Surface Book 3), then and only then will new Edge (both DEV and production) will use my Bluetooth headphones.

For some reason Edge (Chrome does not suffer from this issue) is ignoring the headphones.