Remove malware from preference file.

Question

I am trying to remove pop-up malware from Edge. My anti-virus program is telling me it is located in:

C:\Users\”username”\appdata\local\microsoft\edge\user data\default::Preferneces……..”

I’ve tried to remove the file but it keeps coming back even if I clear cookies and cache. Tried to erase everything and save the file but it changes back next time i open.

Please help!

Answer 1

Hi Filip,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

May I know which security software are you using?

Kindly try the steps below to ensure that your computer is clean:

Check for updates:

Go to Settings > Update and Security > Check for update > Install all the pending updates.

Go to M. Edge > Click on the three dots (Settings and more) > Help and feedback > About Microsoft Edge > Make sure it has the latest version.

Uninstall any third-party security software and scan for viruses & malware with the free Malwarebytes:

https://www.malwarebytes.com/mwb-download

You can find more steps to disinfect your computer:

https://answers.microsoft.com/en-us/windows/for...

Please do not hesitate to ask if you need further assistance.

Stay safe.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Hi Filip,

I see that you have reported my response as unhelpful. May I know if you have tried the provided steps?

Thank you