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Hi,
We have server 2012 R2 standard version. We are trying to install RDP licence number. But we can not be successful. We get error message that says our info is wrong. Microsoft help couldn't activate via phone. They told us to get help from you.
Our licence number is: 738XXX02 (2019 RDP)
Could you please support us about this problem?
Regards
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You need to check the "license program" on license program selection screen (refer to what is printed on the CAL sheet), then it should prompt you to enter "license number" + "authorization number" to complete installation.
If it still tell you the license info is invalid, you should contact the reseller who sell you the CAL and check whether they mistyped a character or so.
İts all ok .
Licence number is true
server 2012 r2
but rdp licence 2019
Can yon connect to us
I'm not Microsoft staff.
Btw, according to Microsoft policy, the support for installing license you bought from Open/Select/Enterprise/etc. licensing program will be the responsibility of the reseller. I doubt Microsoft will help you on this unless you order a paid support.
You should contact the vendor you buy the CAL from if you have any problem installing the license, especially since they know all the things like what the license number and authorization code should be for your case.
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Hi,
1.For Open License, after you've chosen the correct license program, it is also required to add Authorization/License Number, which could be achieved from VLSC as below:
2.Per your description that you've bought RDS 2019 CAL for 2012 Server? Kindly check the compatibility between the CAL version vs RD licensing server and RDSH.
RDS 2019 CAL could be used when remoting to RDSH 2019 or earlier version but the CALs could only be installed on RDS 2019 Licensing server.
But you could downgrade the CAL to corresponding version of RD Licensing Server. For example, after you downgrading RDS CAL from 2019 to 2012, it could be installed on RDS 2012 Licensing server and can only be used when remoting to RDSH 2012 or earlier but not RDSH 2019.
RDS CAL version compatibility
https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-client-access-license#rds-cal-version-compatibility
Hope this helps and please help to accept as Answer if the response is useful.
Thanks,
Jenny
Oh, right. I missed the part that the CAL is for Win2019.
In this case you may want to follow this thread to update the RDS license server and RD Session Host servers to 2019 version first. The thread said it can be done for Win2012R2/Win2016, but I cannot find direct reference to confirm that.
