DPM "Agent Incompatible"

Question

So we have a "master" DPM server that backs up remote site DPM's. Been working great - until we lost internet for about 2 hours the other day. Now the majority of the remote protection groups are showing "Agent Incompatible". A google search of DPM "Agent Incompatible" turns up squat - which is surprising.

I have new recovery points, but I'm still showing "Agent Incompatible". It's not the whole client either - if we're doing a backup of Hyper-V, 3/4 might show incompatible - but one is OK, but it's all backing up the DPM, so I don't understand. All agent versions are the same.

2019 update roll-up 2 in each instance.

Answer 1

Hi,

Sorry that windows server backup forum is mainly for windows server backup tool and vss issues, for DMP issues, It's recommended to open a case with MS. Thanks for your understanding!

Below is the link to open a case with MS:

https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

Thanks for your time!
Best Regards,
Anne

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