BSOD Errors need help!

Anas Al Essa 21 Reputation points
2021-02-15T01:46:51.963+00:00

I got a blue screen with message shows that my device ran into a problem and needs to restart.

Stop Code: DRIVER OVERRAN STACK BUFFER

Kindly find uploaded minidump and msinfo32

https://1drv.ms/u/s!AnonA87Z1t_cmnhdkzWjbrZ63mT0?e=QXtoHy

Windows for business Windows Client for IT Pros Devices and deployment Configure application groups
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Accepted answer
  1. Carl Fan 6,881 Reputation points
    2021-02-15T06:07:47.44+00:00

    Hi,
    Some information in Mini dump:
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    IMAGE_NAME: ntkrnlmp.exe

    The contents of the crash dump it would appear that some driver tried to write some data to the address containing only zeros. But it refers to ntkrnlmp.exe error. So the dump file does not point to something specific.
    This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

    The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

    It seems that you have installed the latest security update. If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, BIOS is incompatible with the new version.
    So first temporarily close the security software to check. Then download the drivers from the vendor's website to update the installation.
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,
    Carl


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