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Azure push notifications sent. However, not received by iOS app.

Shay 1 Reputation point
2021-02-25T08:01:08.213+00:00

I'm trying to figure out why when I send test notifications from the azure notification hub to my iphone, I get a success message on Azure, however, I see no notification on the app at all. The following is the document I referred to for setup

https://learn.microsoft.com/en-us/azure/developer/mobile-apps/notification-hubs-backend-service-xamarin-forms#configure-the-native-ios-project-for-push-notifications

Azure Notification Hubs
Azure Notification Hubs
An Azure service that is used to send push notifications to all major platforms from the cloud or on-premises environments.
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  1. ajkuma 24,396 Reputation points Microsoft Employee
    2021-02-25T12:01:02.04+00:00

    @Shay , Thanks for the question!

    Notification delivery can fail at any of the four stages in the push notification process (client, application back end, Notification Hubs, and the platform's push notification service).

    This article identifies why notifications might get dropped or not be received by devices. It also explains how to determine the root cause.
    Diagnose dropped notifications in Azure Notification Hubs

    Push notifications depend on third-party Platform Notification Systems such as Apple's Push Notification Service (APNs - as in your case) and Google's Firebase Cloud Messaging (FCM), there is no SLA guarantee for the delivery of these messages. After Notification Hubs sends the batches to Platform Notification Systems (SLA guaranteed), it is the responsibility of the Platform Notification Systems to deliver the pushes (no SLA guaranteed).

    Hope this helps!