@Nishanthi Kumari , Could you please confirm on which region have you hosted your app/service? does this happen when you're testing it locally as well?
Kindly review the credentials for correctness.
Validate that you're setting the apikey
request header and this value matches the one you had configured for the backend service.
If you receive this error when testing locally, ensure the key value you defined in the client config, matches the Authentication:ApiKey user-setting value
used by the API.
If you're testing with an API App, ensure the key value in the client config
file matches the Authentication:ApiKey
application setting you're using in the API App.