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Create a contact in Outlook or the external google voice number and change the rule to forward to that.
forwarding to external email using rules
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Paula Luna
1
Reputation point
I would like to forward all messages from google voice to an external email. I am currently forwarding to an internal email and have set up the rule.
Outlook | Windows | Classic Outlook for Windows | For business
2 answers
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Andy David - MVP 157.8K Reputation points MVP Volunteer Moderator2021-05-18T16:14:48.713+00:00 -
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Jade Liang-MSFT 9,986 Reputation points Microsoft Employee2021-05-19T05:35:17.463+00:00 Hi @Paula Luna ,
What's the account that your are using(microsoft 365 account, outlook.com account or gmail account)?
As I know, if your account/organization supports external-forward, we could forward the message to external email directly via the Outlook rule. Based on my tests on Outlook 2019 with my outlook.com account, I tried to create a rule to forward the message from a specific user to my external gmail account, it could work normally there , for your reference, here is the detailed information of my rule:
If you still have any problems about how to create this rule, or it couldn't work normally after you created the rules, please provide us with more information about your issues.
If the response is helpful, please click "Accept Answer" and upvote it.
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Paula Luna 1 Reputation point
2021-05-20T20:20:04.037+00:00 I am using a 365 account through outlook. Will forward to members in my organization, but not outside the org.
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Jade Liang-MSFT 9,986 Reputation points Microsoft Employee
2021-05-21T07:52:32.78+00:00 Hi @Paula Luna ,
Thanks for your update.
Do you mean that you have set up a rule to forward the message outside your organization but it couldn't work normally? If so, what's the specific NDR information that you received?
As I know, if your organization couldn't support auto-forward, you would receive a NDR with the error "5.7.520". If it's your case, it's suggested to contact your admin to enable the auto-forwarding option, for more information, please refer to this article : Control automatic external email forwarding in Microsoft 365
If that's not your case or your issue has any update, please feel free to post back.
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Jade Liang-MSFT 9,986 Reputation points Microsoft Employee
2021-05-26T08:31:29.88+00:00 Hi,
Just checking if your issue has any update after so long, if you still need further assistance, please feel free to post abck :)
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