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Xbox live is being hacked

Barbara Swaim 21 Reputation points
2020-07-06T18:56:09.883+00:00

My sons Xbox Live account has been hacked and the hacker is telling us he is taking our internet down and he does. He is asking for credit card info to leave us alone And to bring our internet back up. How do we handle this. How can we get rid of this hacker.

Microsoft Q&A
Microsoft Q&A
Use this tag to share suggestions, feature requests, and bugs with the Microsoft Q&A team. The Microsoft Q&A team will evaluate your feedback on a regular basis and provide updates along the way.
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  1. Leon Laude 85,816 Reputation points
    2020-07-06T18:56:51.103+00:00

    Hi,

    XBOX is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products (more to be added later on).

    You can ask the experts in the dedicated XBOX forum over here:
    https://answers.microsoft.com/en-us/xbox/forum

    Also something here might help:

    Secure your account if you think you’ve been hacked
    https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution

    (Please don't forget to accept helpful replies as answer)

    Best regards,
    Leon

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