FTP access issue

Question

I've created a Docker Container Web App and need to get access to the file system to so I can upload some config files that our app needs to run. I went to Deployment Credentials and set up the credentials successfully, the FTP/deployment username field in the overview now has the username set. However whenever I try to connect my I get the following errors back in the console:

Status: Connection established, waiting for welcome message...
Response: 220 Microsoft FTP Service
Command: USER <my_username>
Response: 331 Password required
Command: PASS *********
Response: 530 User cannot log in.
Error: Critical error: Could not connect to server

Says password required when I'm indeed providing it with a password.

Side note I find it frustrating that the username and password requirements aren't spelled out in the portal and that it actually allows you to save invalid usernames/passwords and tells you that the submission was successful. I had to find the username and password requirements documented somewhere else to even know I was doing it wrong.

Answer 1

Thanks for asking question! To connect via FTP, you need the following information-

• The FTP host name: which will be something like waws-prod-blu-001.ftp.azurewebsites.windows.net (the blu token might instead be am2 or db3 based on location). You'll find it under the Dashboard tab for your site in the Azure portal.

• Your username: you'll also find it on the dashboard, under Deployment User. It's the same as your git username, but prefixed with the site name. To add to this since user-level credentials are linked to the user and not a specific resource, the username must be in this format (<app-name>\<user-name>) to direct the sign-in action to the right app endpoint.

• Your password: use the same password as when you git push, Also note Azure does not show your user-level deployment password. If you forget the password, you can reset your credentials.

Also verify if you are using the correct FTP endpoint from the Portal -> Overview blade; you may double check on network level restrictions not blocking the communication between Azure and the FTP client.

You may refer to below doc links for more details on this:
https://github.com/projectkudu/kudu/wiki/Deployment-credentials#important-note-about-the-ftp-username
https://github.com/projectkudu/kudu/wiki/Accessing-files-via-ftp

Let me know if issue persists.

Answer 2

Hi @ScottWilson-3161 ,

If you are still stuck, I will share you a procedure I tested and made an article as below:

http://cloudcompute.info/connect-azure-container-instance-through-ssh-client-and-filezilla-like-client-to-transfer-files-easily/

Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion

Regards,

Manu