Sms confirmation code

Question

I hope you will reply to this message by microsoft.

    When I wanted to reset my mail password last night, I received a verification code from 0850 540 0609 phone number. This does not appear to be a microsoft number, but the sms verification I need to receive from microsoft comes correctly from this phone. Can you inform me about this issue? If this is a phishing attack, how can I reset my password because when I want to reset it, this number can send the verification code (not the official microsoft number) to my phone number, but I cannot get a verification code from the official microsoft. What is interesting is that the code they send works, could this number really belong to microsoft? (There are conflicting publications about this phone number on the internet) 

      Thanks for your helping.  

      Best Regards...

Answer 1

Hello Alienscey,

Thank you for letting me know,

You can reach Microsoft directly through https://support.microsoft.com/contactus.

Best Regards, Ibhadighi

Answer 2

Hello Ibhadighi

Thank you for your help. I totally agree with everything you said but my main problem is that I cannot reach a microsoft official to verify whether this number is official or not.

Best Regards,..

Answer 3

Hello Alienscey,

I'm Ibhadighi and I'd happily help you with your question. In this forum, we are Microsoft consumers just like yourself.

It's not unusual to receive verification codes from various numbers, Microsoft use multiple SMS gateways for sending out codes, which can result in them coming from different numbers, including those that might not obviously be linked to Microsoft.

However, caution is always important. Here’s a simple way to approach this:

1. Only use official Microsoft channels to reset your password. Go directly to the Microsoft website or use the official app.
2. If you initiated the password reset, and the code worked, it's likely legitimate. However, it's good practice to verify. You can contact Microsoft Support to confirm if the number is one of their official SMS gateways.
3. If you did not initiate the password reset, do not use the code. Instead, change your password immediately via the official Microsoft website.
4. For enhanced security, consider setting up the Microsoft Authenticator app for two-factor authentication in the future, as this does not rely on SMS.
5. After changing your password, monitor your account for any unusual activity and consider updating your security info.
6. Be wary of potential phishing attacks. Never enter your Microsoft account details on any site that you've arrived at via a link in an email or SMS. Always type the address into your browser or use a bookmark you've created using the official URL.

I hope this helps.

Best Regards, Ibhadighi